Terms and Conditions

Accessing our Service

Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.

From time to time, we may restrict access to any or all of the Services, to users who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate. Ensure that you check all information before making a purchase.

Intellectual property rights and Copyright.

You are responsible for the Intellectual Property Rights for items in your shop. You must not include items that are copyright protected under law in this country or worldwide. Products using Disney images will be removed from the sight immediately unless you can supply us with the Disney Licencing Agreement. This also applies to other Trade Marked or copyright items. Using the wording ‘Inspired by’ or ‘based on’ still constitutes a copyright infringement and therefore should not be used. Search engines use tags and meta data to complete their tasks and will pick up on unlicenced products very quickly.

You must not extract or otherwise use any of the content on the Site and/or Service for commercial purposes without obtaining a licence to do so from us or our licensors.

We respect the intellectual property rights of others and we ask our Sellers to do the same. If you are aware that any of your intellectual property rights have been infringed on the Site, please contact us to report the concern.

Disclaimer of Warranties and limitation of liability

HMUK.SHOP does not accept any responsibility for your shop or its contents. Part of your agreement with HMUK.SHOP is that you accept full responsibility for the items in your shop and are solely responsible for the sale of items, the delivery of the items and all correspondence with the purchaser.


HMUK.SHOP is a UK based website. All vendors/store owners must be based in the UK only. The site has limited access to visitors who live outside the UK. Certain territories are unable to access the site for security reasons. Access can be granted if requested. Although you are allowed to sell your products worldwide, you are solely responsible for any legal paperwork , duty or taxes that may be required by the destination country. For those who want to sell to Europe, please check on any post Brexit changes to exporting to or selling to Europe.


All payments and transactions will be via Paypal or Stripe. Both Paypal and Stripe charge a transaction fee which are 2.9% +30p. These rates may change at any time. It is your responsibility to make sure you have the correct Paypal email address and/or Stripe details set up in your shop. Refunds must be dealt with by yourself and directly with your customers.

HMUK.SHOP will not get involved with any transactions from your shop. The renewal of subscription fees will be sent via email to the registered email on the account.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Shop Membership

Payment for your shop. If you purchase membership and then change your mind before setting your shop up, you are entitled to a refund less the charges levied by Paypa/Stripel. If you sign up for membership, an automatic recurring payment for that membership is set up. This can be cancelled before the next payment is due, if you cancel it straight away because you want to see how your first month on the site goes, your shop will automatically be cancelled. If you cancel part way through your membership, you will be entitled to a refund of the unused membership less Paypal/Stripe fees and an amendment fee, this does not apply to Promotions and Special Offers. Conditions for Promotions and Special Offers are on the sign up page. Please wait for the reminder email before cancelling. When you cancel a package, all aspects of the membership will cease so any promotions that were included in the package will end when your membership ends. Should you want to cancel your membership, please make sure that you cancel via your dashboard and also cancel any recurring payments through Paypal or Stripe. If this is not done, you may well be charged for membership.

Duty and VAT

If goods in your shop attract duty or VAT then it is soley your responsibility. Links to HMRC are on the footer below.

Returns and Refunds

You are totally responsible for the delivery of items sold by your shop. You need to state clearly on your shop page, your Shipping Policy, where you state your own terms and conditions regarding postage. You must also include your Returns and Refunds Policy, stating terms and conditions regarding the return of items sold by your shop, your replacement or refund conditions and whether your customers have to pay return postage. You are totally responsible for generating refunds to your customers.


You may include links to your own social media pages/websites.

We reserve the right to withdraw linking permission at any time.

The Site may provide links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.

Uploading material to the Site

Uploaded material must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trade mark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; (vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or (vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

Any material a user uploads to the Site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose a user’s identity to any third party who is claiming that any material posted or uploaded by such user constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by users. We have the right to remove any material or posting a user makes on the Site.

Feedback and Complaints

General comments about the Site are welcome, please contact us..