If you receive your item and it is in bad condition, or if your item does not arrive, please contact me for details, as a replacement can usually be sent out.
Shipping usually takes 1-3 days in the UK and 10-15 days to get to the US or Australia. If your item has not reached you within 10 days in the UK or 25 days if you have bought internationally, send me a message and another item will be sent right out. If this is not possible, an immediate refund will be issued.
All attempts are made so that your item arrives safe and in one piece. If your item does not arrive in one piece, please let me know. Include a photo of the damage if you can so that I can improve my service, and so that a complaint can be lodged with the appropriate mail handling services.
--- Returns ---
If you wish to return an item you have bought because you do not like it, please let me know so that you can return the item unworn with its original packaging. As soon as it is received, a full refund will be given. Make sure I know before hand so that I can be ready to do so! Please note items should be returned in their original gift box and without signs of wear. All packages will have a return address on the envelope which can be used, but be aware that you will be responsible for the return shipping fees using a shipping service comparable to the service used to send the item to you. This will mean a high value item with insurance and postal tracking will be required to be sent using a service with insurance and postal tracking.
--- Exchanges ---
If you want to exchange the item for something else in my shop, let me know so that any differences can be settled with price and so that you can send the original item back.
--- Custom order returns ---
Any custom orders will not be available for return. All custom requests will be described and agreed before the item is sent out. Feel free to ask for more photos or prototypes when ordering to avoid and disappointment. If you are not happy with an item, then I will always strive to improve it before dispatch